PSPC Field Services

L3Harris is committed to maintaining the long-term reliability of our customers' communications networks through world class maintenance and support services, provided by both L3Harris employees and an extensive network of Authorized Service Centers. L3Harris supports its critical communications systems and equipment with a complete range of hardware and software support service alternatives for full life cycle maintenance. Our knowledgable maintenance personnel manage the installation, maintenance, and repair of L3Harris radios and systems with packages tailored to meet each customer’s needs. Local support provides an added layer of flexibility, allowing customers to contract only for the services needed to augment existing resources. This approach ensures optimal network performance and protects the customer’s investment while minimizing lifecycle costs.

Depot services

Our repair and return facilities maintain a stockroom of common repair parts to reduce repair time, and are staffed with certified technicians and support personnel. L3Harris repair facilities are ISO 9001:2008 and Underwriter's Lab (UL) Certified. Once a repaired part is received, the local technician will work with the customer to arrange a time to return the equipment to the applicable location.

Network monitoring

Public safety is a 24/7/365 concern. Reliable, mission-critical communications must be available when needed. L3Harris’ Network Monitoring service provides real-time system monitoring, diagnostics and troubleshooting to ensure quick identification of an existing or potential network issue, as well as a rapid response to correct the issue—all resulting in reduced system downtime and minimal impact on system users.